Call Centre Outbound – WOW Customer Support
Call centre outbound refers to the practice of call agents making outgoing phone calls to customers or potential clients. These calls are typically made for sales, marketing, customer service, or research purposes. In this setup, agents proactively reach out to individuals to offer products or services, gather feedback, conduct surveys, or provide assistance. Call centre outbound operations require agents to be skilled in communication, persuasion, and customer relationship management to achieve desired outcomes.